The Mum Routine Reset School Terms and Conditions
Version 1.1
Current as of April 2025
One-on-One Coaching Sessions:
Sessions will be conducted through live calls.
Live calls must be scheduled in advance.
Ensure that all communication occurs through the channels and within the times established in your welcome pack. Messages sent outside of these times will have a delayed response. Messages sent outside of these channels are not guaranteed to be received.
Client Guidelines:
Clients are expected to maintain respect towards their coach and the online community.
If we find that there has been any incident of abuse, disrespect, distasteful conduct or any other harmful activities whether they be online or in person, we reserve the right to cancel a client’s membership after all efforts have been made to first speak with the client/s in question.
Payment and Cancellation Policies:
Membership goes for the minimum term of 12 weeks in conjunction with payment of the full service.
Total upfront fee for the minimum term: $351
Total monthly fee for the minimum term: $130 x 3 with the remaining balance of $130 x 2 to be paid in 28 days intervals starting 28 days after contract start date.
Cancellation is not allowed within the first 28 days of engagement.
Should the client have a change of mind within the first 5 business days, a full refund will be offered and no further services will be provided.
After 28 days cancellation can be negotiated given full participation in the program and implementation of action steps up to this point.
Cancellation requests can take up to 5 business days to process.
Live calls can be rescheduled with a minimum 24 hours notice.
Continued missed or rescheduled live calls, without appropriate reasons, may impact the membership status of the client.
Privacy and Data Protection:
Client information is confidential and will not be shared outside of the company.
Information is used solely to tailor coaching advice for an enhanced user experience.
Client Accountability:
Clients are expected to act upon coaching advice provided.
The company offers advice, encouragement, and strategies; however, results depend on the client's actions.
Clients are expected to engage with videos and resources provided in the course portal.
Clients are expected to engage with the group calls and direct questions to the community group.
Testimonials:
As part of our commitment to continuous improvement and transparency, clients are required to provide written and video testimonials throughout their engagement with the service.
i) Clients are required to provide a video testimonial after 3 months.
ii) Clients are required to provide a video testimonial at the conclusion of their program engagement.
iii) Further written testimonials may be requested throughout the program engagement.
These testimonials are integral to our quality assurance process and may be used for promotional purposes.
Clients are expected to share their experiences with the program.
Unless you opt out in writing, we may record you when providing the services and that we may use the resulting photographs and videos produced by us for advertising purposes, without payment to you.
General Terms
The company reserves the right to update these terms and conditions at any time.
Clients will be notified of any changes to the terms.
Continued use of the services implies acceptance of the updated terms.
Disclaimer:
The company is not liable for the outcomes of client actions based on coaching advice.
Results are dependent on the client's commitment and efforts.
Results may vary between clients due to the personalised nature of the service.
The coaching services are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions.